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DELIVERY INFORMATION

IMPORTANT: HANDMADE PRODUCTS

When buying items on this site, buyer must fully understand that products are made by hand and therefore that every item will not be 100% same as the others made. Imperfections such as small air bubbles, small scratches.

PRODUCTION AND DELIVERY TIME

Our LED neon signs are custom made for every customers. For that reason, we offer a 15 days production time by default. If you have urgent needs, please contact use directly, and we will help as much as we can.

For the delivery we mainly use EMS and the China post to handle our parcels and it can take between 10 to 15 days to reach the final destination. We can also use DHL if you are in a hurry. In that case, please let us know before the purchase so that we can recalculate the exact fee.

COVID19 SITUATION UPDATE

Due to the COVID19, our parcels will take a longer time to be delivered.

This is due dto the lack of airplanes operating and the lack of staff to handle the parcels. It’s quite usual that the parcels arrive in the customs of the destination country and sit there for a while until it’s delivered to you. This is normal at this time and we are truly sorry but we do not have control over that!

IMPORT TAXES

We ship all our products from Shanghai, China. We are not responsible for the import taxes which occur at the country of destination. Different destinations have different ways of dealing with parcels from Asia. For example if you are located in the USA, you won’t have to pay any taxes on arrival but if you are in Europe you might!

SHIPPING DAMAGE

We package all of our items carefully and with strong packaging materials.  Items are rarely damaged in shipping. However, if this does occur, please REFUSE the parcel and DO NOT sign the airway bill. EMS will then send us back to us for free and we can immediately send you a replacement. If you see that the package is damaged, try to ask the delivery guy to check inside the parcel if the part is broken. Most of the times they let you check before signing the receipt.

If you already opened the parcel and realize it’s damaged than please contact us, we do not offer refunds but we will send a replacement.

RETURNS 

Our LED are specially made for each customer, therefore, we cannot accept any returns.

ORDER CANCELLATION

You can cancel your order within 24 hours. Past this time, 20% of the item(s) retail value will be kept as a cancellation fee. This is not negotiable. Thanks for your understanding.

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